Manage Orders and Fulfillment
Track digital purchases under Settings → E-commerce → Purchases and print-on-demand jobs under Print orders—open an order for line items, customer email, fulfillment status, tracking when shipped, and Issue refund when available.
After payment, you mark progress—ship prints, confirm digital delivery, or verify POD submission. Customers reference the order ID from their Stripe receipt when they email you.
Prerequisites
Dashboard → Products (orders section) or order views in Analytics
What you're looking at
Orders list: order ID, customer email, line items, status, date.
Order detail: shipping address, fulfillment actions, line item breakdown.
Implementation steps
- Open the orders list after a test or live sale.
- Click an order to view items and customer email.
- For self-fulfilled prints, mark shipped and add tracking when fields exist.
- For digital goods, confirm automatic delivery—resend the link if your workflow supports it.
- For POD, track status under Settings → E-commerce → Print orders (see FAQ: Print fulfillment and shipping).
- Process refunds or cancellations in Stripe when you cannot fulfill.
- Archive fulfilled orders in your bookkeeping tool.
What you'll see
Statuses move from paid to fulfilled with tracking or download confirmation where applicable.
POD provider failures
Failed print jobs may need a manual reorder with the partner—watch provider notification email.
Partial shipments
When you split packages, email the customer tracking for each shipment; the dashboard may show one order with multiple notes.
Verifying your setup
- You opened order detail for at least one sale.
- Status was updated for your product type.
- Fulfillment path matches digital, self-ship, or POD.