ArtInStack

Troubleshoot publishing issues

Common causes when published pages look incorrect on ArtInStack.

Most publish problems come from draft status, the wrong Site home selection, browser cache, or media that has not finished processing. Work through these checks in order before contacting support — you will often fix the issue in minutes and know exactly what to report if you still need help.

Prerequisites

Verify status: Dashboard → Pages (publish column, Site home)

Site URL: Dashboard → Settings → General

Privacy gates: Dashboard → Settings → Privacy & security

Implementation steps

  1. On Pages, confirm the page status is published — Publish active in the editor — not Draft.
  2. Confirm exactly one page has Site home enabled for your root URL.
  3. Hard refresh the browser with Cmd+Shift+R on Mac or Ctrl+Shift+R on Windows.
  4. Open the site in a private or incognito window.
  5. Check Settings → General for the correct subdomain and custom domain DNS if you use your own domain.
  6. In Media, confirm images on the page finished uploading and show thumbnails.
  7. Re-open the editor, click Save Page, then Publish again.
  8. If the issue persists, note the URL, expected versus actual behavior, and contact support via https://www.artinstack.com/contact.

What you'll see

You identify whether the issue is draft state, cache, site home, DNS, or asset processing — and either resolve it or escalate with clear details support can act on quickly.

If visitors see a password or maintenance screen

Maintenance mode or password-protected site settings under Settings → Privacy & security block public access even when pages are published. Custom domain SSL may take up to 48 hours after DNS changes — during that window some browsers show security warnings.

Verifying your setup

  • Root cause identified — draft, cache, site home, DNS, privacy setting, or media.
  • Homepage or target page loads correctly after the fix, or you have details ready for support.