FAQ: Media library and storage

Common questions about uploads and what visitors see on your live site. Workflow guides live under Media library in Docs.

Is there a maximum file size or resolution limit for image uploads?

Yes. The uploader shows your current limits when you add files.

Asset type	Typical default cap
Photos (JPEG, PNG, etc.)	50 MB per file
Camera RAW	100 MB per file
Video	500 MB per file
Files per batch	10 at a time

Oversized files may be rejected with a clear message. Very large originals can still slow public galleries even when upload succeeds—export web-friendly JPEGs when you can. Storage plans: Storage add-ons and pay-as-you-go. Video uploads and encoding: Upload and manage videos.

Why are my images or background video loops loading slowly for public visitors?

Cause	What helps
Huge originals	Resize before upload (often 2040–4000 px on the long edge is enough for web)
Many autoplay videos	Use fewer or shorter clips on one page
Processing not finished	Wait until Media shows the file as ready
Visitor network	Optimize file size first; mobile networks vary

ArtInStack serves optimized variants when available; multi-megabyte phone originals still increase load time.

Why isn’t my updated cover image showing up on my live site?

1. Save and publish the page—drafts do not update the public site.
2. Hard refresh (Cmd+Shift+R / Ctrl+Shift+R) or use an incognito window (browser cache).
3. Confirm you changed the image in the page block or SEO/social image, not only a duplicate in Media.
4. Wait a minute if the file was just uploaded—processing may still be running.

If preview looks correct but the live URL does not, Report a bug with the page link.

My video is stuck on “processing”—what should I do?

Videos are transcoded for streaming. Long files take longer. If status stays failed for hours, try a smaller file or contact support with the Media item name.