Troubleshoot media uploads
When an upload fails, read the inline error, confirm free space under Subscription, verify file type and size against supported limits, retry smaller batches on a stable connection, and refresh Media to clear stuck partial uploads before contacting support.
Failed uploads usually trace to quota limits, unsupported formats, network drops, or browser issues. Systematic checks resolve most cases without support — and when you do need help, the error text and file details you collect shorten the conversation.
Prerequisites
Retry upload: Dashboard → Media dropzone
Diagnostics: Dashboard → Settings → Subscription, Storage
Implementation steps
- Read the exact error message on the failed upload.
- Check Subscription storage — free space must exist for new files.
- Confirm file type is JPEG, PNG, WebP, MP4, or another supported format.
- Reduce batch size — upload five files instead of fifty.
- Disable browser extensions or try another browser once.
- Use a stable network; retry large files on a wired connection if possible.
- Refresh Media and confirm partial uploads did not consume quota without producing usable thumbnails.
- Contact support via https://www.artinstack.com/contact with file type, size, and exact error text if uploads still fail.
What you'll see
You either complete the upload or know the specific blocker — quota, format, network, or browser — with evidence ready for support.
Video and corporate networks
After the upload bar finishes, encoding (transcoding for playback) can take several minutes—see Upload and manage videos before you assume failure. Corporate firewalls sometimes block large uploads; try a personal hotspot once to isolate network policy as the cause.
Verifying your setup
- Error cause identified or upload succeeded on retry.
- Storage quota verified under Subscription.
- Support ticket prepared with file type, size, and error message if unresolved.